Website Policies, Terms & Conditions

Legal Disclaimer...
Olivia Stefanino and Be Your Own Guru Ltd assume no responsibility or liability for any injury, loss or damage incurred as a result of any use or reliance upon the information and material contained within or downloaded from this website. The materials appearing on this website do not constitute financial advice and are provided for general information purposes only. No warranty, whether express or implied, is given in relation to such materials. Olivia Stefanino and Be Your Own Guru Ltd can not be held liable for any technical, editorial, typographical or other errors or omissions within the information provided on this website, nor shall we be responsible for the content of any web images or information linked to this website.
Copyright…
© Copyright © 2017. www.oliviastefanino.com
All Rights Reserved. All materials contained within this website – including all plug-ins, video, audio and written content – remain the copyright of Olivia Stefanino. All copying – of any kind – is strictly prohibited. Should you wish to use any content, please contact pa@oliviastefanino.com or call 0845 456 7095 (local call rate).
Data Protection & Privacy Policy…

YOUR INFORMATION
DATA PROTECTION & PRIVACY POLICY

Under the General Data Protection Regulations (GDPR) which came into effect on May 25th, 2018, we’d like to share how we process any personal information we collect about you. This Data Protection and Privacy Policy refers to Olivia Stefanino, www.oliviastefanino.com and Be Your Own Guru Ltd (Company number: 04503289) registered at Obsidian Business Centre, 4, Sovereign Way, Chester CH1 4QN.

This Policy outlines what personal information we collect, how that information is used, where it is transferred, and how you may view and amend such information. Please be assured that we will treat all personal information as confidential and will not process it other than for a legitimate purpose. Steps will be taken to ensure that the information is accurate, kept up to date and not kept for longer than is necessary. Measures will also be taken to safeguard against unauthorised or unlawful processing and accidental loss or destruction or damage to the information.

What type of personal information will be processed?

We collect and process various personal data about you for the purposes of providing personal and business coaching, training, consultancy or therapy guidance to you – and to enable us to fulfil the administrative obligations required of us. “Processing” can be defined as obtaining, recording or holding information or data. “Personal data” is information which can identify you as a living individual, including where used in conjunction with other information. Common examples of personal data which may be collected and used by us in our day to day business activities include: name, date of birth, gender, marital status, job title, address, telephone number and other contact details (including email addresses). In the course of our work together, you may also provide us with information regarding your health, wealth and personal history.

You have freedom of choice when it comes to your decision to provide us with your personal data and you have the right to request that we stop processing your personal data at any time, you may choose not to provide sensitive personal data to us at all. You should however note that if you exercise this right or subsequently request that we stop processing all or part of your personal data and/or sensitive personal data, this could impact upon our ability to provide you with certain types of service.

How will my personal data be collected and used?

We collect personal data from you to the extent necessary to provide personal and business coaching, training, consultancy, therapy guidance and (subject to the provisions below), related marketing activities.

This list is not exhaustive and may be updated from time to time as business needs and legal requirements dictate. Some of the personal data that we maintain may be kept in paper files, while other personal data will be included in computerised files and electronic databases, with the appropriate security in place.

Who might my personal data be shared with?

Where required and to enable us to provide an efficient service to you, we may also make some data available to third parties providing relevant services to us, including administrative, cloud storage and other support services. These third parties include Basecamp LLC, 123 Reg Ltd, Dropbox International Unlimited Company, WordPress, The Outsourced Office and our virtual team: Lynda Mangoro and Kelly Cox.

Certain personal data will also be reported to government authorities where required by law and for tax or other purposes. Personal data may also be released to external parties as required by legislation, or by legal process.

We will not sell your personal data to any third party.

Marketing

We may wish to provide you with information about new products, services, promotions and other information in which we think you may be interested. We may send you such information by post or email, unless you have registered with the appropriate Preference Service (we would be grateful if you could let us know if this is the case).

If you purchase services from us we may retain your address for future mailings. If you do not want your information used for marketing purposes at any time, please contact Olivia Stefanino at olivia@oliviastefanino.com

Email marketing

We would also like to provide you with information by e-mail. However, we appreciate that e-mail “spam” has become a problem in recent years. If you are a client or you have previously asked us for information on our services, we may contact you regarding your purchase or other matters regarding transactions between us, or your customer relationship with us, or send you information on our services by e-mail, unless you have asked us not to do so. We may also use your e-mail address to send you information about our services that we think may be of interest to you by way of informational e-mails, unless you have asked us not to do so. We will only send you emails if you have ‘opted in’ for our products and services – and we are anti-spam.

Your right to review, amend or erase your personal data

You have the right to review your personal data and sensitive personal data held by us and to have any inaccurate information about you corrected. Additionally, you may request that the data we hold on you be erased, however, should you make this request, we may be unable to continue to provide you with our services.

You have the right to ask for a copy of all the data we hold on you – and this will be provided within one month of your written request, at no charge to you, in an electronic format. For further information regarding your personal data, please contact, in writing, The Data Protection Officer at Be Your Own Guru Ltd, Obsidian Business Centre, 4 Chantry Court, Chester CH1 4QN.

If you wish to lodge a complaint, please contact the Data Protection Officer at Be Your Own Guru, Obsidian Business Centre, 4, Chantry Court, Chester CH1 4QN. We will keep you informed as to the progress and the outcome of your complaint within a reasonable period. If you are still not satisfied, you should contact the Information Commissioner’s Office on 0303 123 1113 or write to them at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Use of Cookies…
This website may use cookies to improve website user experience. Where applicable, this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer/device.

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics which will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information [http://www.google.com/privacy.html]. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Ceasing Your Membership…
When you join our site as a Member, we guarantee to do our best to provide you with an excellent service. If for any reason you are unhappy with the quality of any of the services associated with being a Member, please contact us immediately on +44 (0)845 456 7095 (local call rate) or write to us at pa@oliviastefanino.com and we will do our best to put things right for you. If we are unable to satisfy your request, we will refund you that month’s subscription (assuming you are on a paid-for subscription) and if you so wish, we’ll cease your membership immediately. You can terminate your Membership at any time, providing you give us one month’s notice, To do so, contact pa@oliviastefanino.com or call 0845 456 7095 (local call rate).
Delivery Policy...
We will dispatch your order by post or courier, as appropriate. Within the UK, you can expect delivery within 7 working days. International orders may take a little longer. Please contact us at pa@oliviastefanino or on 0845 456 7095 (local call rate) for information on overseas charges and deliveries.
Product Returns Policy…
All of our products are covered by our 100% no-quibble guarantee. If you are unsatisfied in any way with any of our products, call us on +44 (0)845 456 7095 (local call rate) or email pa@oliviastefanino.com.
Our Payment Service Provider…
We take your security very seriously. Olivia Stefanino and Be Your Own Guru do not keep records of its customers credit cards. We use PayPal to process your order. At the point of entering your credit or debit card details, you’ll automatically be sent to a PayPal secure server. They process your payment for us and send us the results of your transaction.
Contact & Communication…
Users contacting this website and/or its owners do so at their own discretion and provide any personal details requested at their own risk. Personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process – but users are advised that using such a form is done at their own risk. This website and its owners use any information submitted to provide you with further information about the products/services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Your details are not passed on to any third parties. This is by no means an entire list of your user rights in regard to receiving email marketing material.
Information Sharing & Disclosure…
Olivia Stefanino and Be Your Own Guru Ltd do not rent, sell or share information about you (including personally identifiable information) with other people or non-affiliated companies, except to provide products or services that you have requested, when we have your permission.We have physical, electronic and procedural safeguards that comply with our legal obligations to protect information about you. Additionally, we will provide information about you in the following circumstances:

  • to provide the information to trusted partners who work on behalf of or with us under confidentiality agreements. These companies may use such information to help and communicate directly with you (to the extent consented by you). However, these companies do not have any independent right to share this information.
  • to respond to subpoenas, court orders, legal process or to any legitimate request by authorities with which compliance is required, or to establish or exercise legal rights or defend against legal claims.
  • to share, when we believe it is necessary, such information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or as otherwise required by law.
  • to transfer such information about you if Olivia Stefanino or Be Your Own Guru Ltd acquires, or is acquired by or merged with, another company. In this event, we will notify you before information about you is transferred and becomes subject to a different privacy policy.
Email Newsletter…
This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so, at  their own discretion. Some subscriptions may be manually processed through prior written agreement with the user. Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998.
No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website’s email newsletter program. A small fee of £15 will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include but not be limited to: the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity. This information is solely used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003, subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.

External Links…
Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites. The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Adverts and Sponsored Links…
This website may contain sponsored links and advertisements.  These will typically be served through our advertising partners, who will have their own detailed privacy policies relating directly to their advertisements. Clicking on any such advertisements will send you to the advertisers’ website through a referral program (which may use cookies and will track the number of referrals sent from this website). This may include the use of cookies which may in turn be saved on your computer’s hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Social Media Platforms…
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.  Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution in regard to their own privacy and personal details. This website – nor its owners – will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Posting on Publicly Accessible Areas…
A publicly accessible area is any area of the internet that is accessible by the general public and may be indexed by search engines. You should exercise caution if you choose to disclose personally identifiable information in a publicly accessible area. Remember that this information may remain indefinitely in the publicly accessible area of the service. Also, depending on the particular service, other users may also be able to view two or more of your individual postings collectively.  You are solely responsible for any information that you disclose and disseminate on publicly accessible areas.
Shortened Links in Social Media…
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls/web addresses. (This is an example: http://bit.ly/zyVUBo).
Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published, many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
Website Privacy Policy edited & customised June 2017 by: Olivia Stefanino and Be Your Own Guru Ltd, Obsidian Business Centre, Sovereign Way, Chester, Cheshire, CH1 4QN, England.